When to request a return
If an item arrives faulty, damaged or different from what you ordered, contact us within 7 days of delivery. Change-of-mind returns are not offered. This store policy does not limit any rights or remedies available under applicable law.
How to report an issue
Call 0334 0282201 or 0334 3386817 with your order number and a description of the issue. Keep your proof of purchase and packaging, and share photos where relevant. Contact us before sending goods back so we can confirm the return address and next steps.
Return costs and resolution
Al Hamd covers return delivery costs for approved returns of faulty, damaged or incorrectly supplied items. Our standard resolution for approved returns is store credit, subject to any other remedy required by applicable law. We confirm the processing timeline when the claim is approved.